Support

Recording

How do I record a meeting?

Open the Record tab, give the meeting a name, choose how many people are speaking and tap Start recording. Put your phone on the table — nobody else needs the app, and no bot joins. You can pause, add notes while recording, and tap Stop when you're done.

How long can a recording be?

Each recording can be up to 60 minutes. When it reaches the limit it stops by itself and asks you to save the meeting. Start a new recording to continue.

The app can't hear me

ReCorde needs microphone access. On iPhone go to Settings → ReCorde → Microphone; on Android go to Settings → Apps → ReCorde → Permissions → Microphone, and turn it on.

Transcripts and summaries

My meeting says "Nothing to summarize"

We only write a summary when the recording contains a real conversation. Silence, a microphone test or a few words of small talk don't get a summary, so nothing is made up. The transcript of whatever was said is still available.

Processing failed

Tap Try again on the meeting's processing screen. Retrying doesn't use extra minutes. If it keeps failing, email us with the meeting name and date.

How are transcripts and summaries made?

Your recording is uploaded to our servers, transcribed with speaker labels by AssemblyAI, and summarised by OpenAI, only after you agree in the app. Details are in our Privacy Policy.

Plans and minutes

How many minutes do I get?

The free trial includes 60 minutes of recording. Paid plans include up to 600 minutes a month under our fair-use policy; the count resets on the 1st of each month. You can see your minutes on the Profile screen. Need more? Email us.

How do I cancel or change my subscription?

Subscriptions are managed by Apple or Google. In the app, go to Profile → Manage subscription, or:

• iPhone: Settings → your name → Subscriptions → ReCorde.
• Android: Google Play → your profile → Payments & subscriptions → Subscriptions → ReCorde.

Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. Refunds are handled by Apple or Google under their policies.

I have a new phone. Do I pay again?

No. Sign in with the same account and tap Restore purchases (on the plans screen or in Profile).

Your account

How do I delete my account?

In the app, go to Profile → Delete account. This permanently deletes your account and everything in it — meetings, recordings, transcripts, notes and tasks. Deleting the account does not cancel a subscription: cancel it with Apple or Google first (see above).

How do I delete a single meeting?

Open the meeting, tap ⋯ at the top right, then Delete.

Can I sign in on another device?

Yes. Sign in with the same method you used before (Apple, Google or email) and your meetings are there.

Privacy

Read how we handle your data in our Privacy Policy. Privacy questions: app_dev_fr@proton.me.